How Pickup Orders in Shopify POS Can Skyrocket Your Sales
Imagine this: a shopper finds your product online, adds it to their cart — but then worries about shipping costs or waiting days for delivery. So they close the tab and buy nothing. Sound familiar?
This happens thousands of times every day to store owners just like you. The good news? Shopify POS pickup orders can fix this problem fast.
This guide will explain what pickup orders are, how to set them up in Shopify POS, and why they help more shoppers actually complete their purchase. The best part — it's easier than you think.
What Is a Pickup Order in Shopify POS?
A Shopify POS pickup order — also called Buy Online, Pick Up In Store (BOPIS) — lets a customer shop on your website and then choose to grab their order at your physical store instead of waiting for it to be shipped. No delivery fees. No waiting. They buy online, you prepare the order, and they walk in to pick it up.
Shopify connects your online store and your point-of-sale system so everything works together smoothly. When someone places a pickup order, your team gets notified right away and can start getting the items ready.
How to Create a Pickup Order in Shopify POS
Setting up local pickup in Shopify is simple. Here's what you need to do:
1. Open your Shopify Admin and go to Settings > Shipping and Delivery.
2. Scroll to Local Pickup and click "Manage" next to your store location.
3. Turn on the Local Pickup option and fill in the details — like pickup hours and any special instructions.
4. Save your settings. Pickup will now show as an option for your customers at checkout.
5. In the Shopify POS app, go to Orders. When a pickup order comes in, you'll see it listed there.
6. Tap the order, pack the items, and mark it as Ready for Pickup. The customer gets a notification automatically.
7. When they arrive, hand over the items and mark the order as Picked Up. Done!
That's really all there is to it. Shopify handles the customer emails and order tracking automatically, so you can focus on running your store.
Why Pickup Orders Help You Sell More
Here's the key question: why does offering pickup help you improve conversions? A "conversion" just means turning a window-shopper into an actual buyer. The more customers who complete a purchase, the higher your conversion rate.
Pickup orders remove some of the biggest reasons shoppers abandon their cart:
1. No Shipping Costs
High shipping fees are the number one reason people leave a cart without buying. When you offer free in-store pickup, that problem disappears. Customers feel like they're getting a deal, and they're more likely to finish the purchase.
2. They Get It Faster
Online shopping is convenient, but waiting a week for a package isn't. With same-day pickup in Shopify POS, customers can have their item in hand within hours. For shoppers who need something quickly, pickup is a huge win.
3. It Brings People Into Your Store
When customers come in to pick up an order, they often browse and buy something extra. Studies show that most BOPIS shoppers end up spending more money in store than they planned. This extra spending is called an upsell opportunity, and it's one of the biggest hidden benefits of pickup orders.
4. It Builds Trust
Some shoppers are nervous about buying online. They worry about returns, damaged packages, or getting the wrong item. Offering pickup shows them that you have a real store they can visit. That makes your brand feel safer and more trustworthy — which means more people are willing to click "Buy."
Tips to Make the Most of Shopify POS Pickup Orders
Once you've turned on the pickup feature, try these ideas to get even better results:
Promote it clearly. Add a banner to your website that says "Free Local Pickup Available!" Many shoppers don't know this option exists unless you tell them.
Prepare orders quickly. Speed is a big selling point. Aim to have orders ready within a few hours. Shopify lets you send customers a "Ready for Pickup" notification automatically, so they know when to head over.
Train your staff. Make sure your team knows how to spot pickup orders in the Shopify POS app, pack them correctly, and greet customers warmly when they arrive. A good pickup experience makes customers want to come back.
Add a pickup spot in your store. Set up a small area or counter just for pickup orders. Putting a sign there makes the experience smooth and professional — which shoppers remember.
Bringing It All Together
Shopify POS pickup orders are one of the easiest ways to improve your retail conversion rate without spending extra money on ads or discounts. You're simply giving shoppers more ways to buy — and removing the reasons they might not.
Whether you run a small boutique, a hardware shop, or a multi-location chain, buy online pick up in store meets your customers where they are. It blends the convenience of online shopping with the speed and personal touch of your physical store.
Setting it up in Shopify takes less than ten minutes. The results — more completed purchases, more foot traffic, and happier customers — can last a lifetime.
Turn on pickup orders today, let your customers know it's available, and watch how a simple change can make a big difference in how many people actually buy from you.